Terms & Conditions

The London Car Alarm Company Ltd

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1. Agreement

• By booking an installation, signing an invoice, or making payment (including through emailed invoices), you enter into a contract with The London Car Alarm Company Ltd.

• Payment for work undertaken confirms your acceptance of these Terms & Conditions in full.

• The signed invoice, together with these Terms & Conditions, forms the complete agreement between you and us.

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2. Installation & Ownership

• All work is carried out in line with manufacturer instructions and professional standards.

• Goods remain the property of The London Car Alarm Company Ltd until full payment has been received.

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3. Vehicle Access & Permissions

• You must either own the vehicle or have written permission from the owner for us to carry out work.

• You must make the vehicle available if we need access for warranty or after-sales service.

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4. Installation Scope & Limitations

• Installation may require drilling, wiring, soldering, or other modifications to your vehicle.

• Some vehicle systems or aftermarket accessories may be affected by the installation.

• In certain cases, a wire may need to be cut to achieve secure immobilisation.

• Optional extras (such as additional wiring, window closure modules, or upgrades) are not included unless specifically stated.

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5. Warranty Coverage

• Workmanship Warranty: Our installation workmanship is guaranteed for 12 months.

• Warranty service is provided as follows:

  • Mobile fitting (where a call-out charge was paid): If your installation was carried out at your location and you paid the call-out charge, warranty work will also be carried out at your location without any further call-out fee.

  • Workshop fitting (no call-out charge paid): If your installation was carried out at our Edgware workshop, warranty work is return-to-base only and the vehicle must be brought back to us.

• Customers must check and confirm they are satisfied with the work at the time of handover or payment.

• Warranty does not cover:

  • Fuses, relays, consumables, or flat batteries

  • Firmware or software updates applied by the vehicle manufacturer that affect the installed product

  • Misuse, accidents, water damage, or third-party modifications after installation

  • Non-payment of the invoice

• Warranty may be transferred to a new owner for a fee (contact us for details).

• If an engineer attends and the fault is not related to our installation, a call-out fee will be charged.

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6. Parts Warranty

• All security products are supplied with the manufacturer’s warranty, typically lasting between 1–3 years depending on the brand.

• Some manufacturers require annual servicing for the warranty to remain valid.

7. Returns & Refunds (Products Only)

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• Unused goods (not installed) may be returned within 14 days of delivery in their original packaging with all documents.

• Faulty or incomplete goods must be reported within 5 working days for a refund or replacement (including delivery costs).

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8. Cancellations & Delivery

• Before shipping: Orders cancelled in writing before dispatch will be refunded in full.

• After shipping:

  • Cancelled more than 24 hours before delivery: 25% cancellation charge

  • Cancelled less than 24 hours before delivery: 50% cancellation charge

• If installation cannot be completed due to vehicle inaccessibility, failure to provide ID, or unsuitable conditions (e.g. car will not start), the booking will be forfeited and must be rebooked at extra cost.

• Removal of a system at a later date must only be carried out by an authorised installer.

Delivery terms:

• Deliveries will only be made to the billing address of the cardholder.

• A signature is required unless the parcel fits through a letterbox.

• Delivery may take up to 10 working days.

• After two failed delivery attempts:

  • A third attempt may be arranged for £10

  • If the order is returned to us, you will be refunded minus a £19.99 return fee.

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9. Payment Terms

• For mobile installations outside our workshop area, a £150 deposit is required.

• This deposit is non-refundable if cancelled within 14 days of the booked date.

• The remaining balance must be paid on the day of installation.

• Late payments may incur statutory daily interest until cleared.

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10. Variations

• Any changes to your order must be agreed in writing and signed by a company director.

• Verbal agreements are not valid.

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11. Mobile Fitting Coverage

• We provide mobile fitting across most of the UK.

• We may decline mobile installations in areas that make after-sales support impractical.

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12. Disclaimers & Customer Responsibilities

1. Vehicle Manufacturer Warranties

   • Vehicle manufacturers may refuse warranty claims for issues they believe were caused by aftermarket products.

   • By proceeding with an installation, you accept that The London Car Alarm Company Ltd is not responsible for any denial of a manufacturer’s warranty.

2. Limited Liability

   • We are not responsible for indirect, consequential loss, or disputes with vehicle manufacturers.

   • Our liability is limited strictly to the cost of the product and its installation.

3. Customer Responsibility

   • It is your responsibility to check with your vehicle manufacturer, dealer, insurer, or finance provider whether aftermarket security products affect your vehicle warranty, insurance, or finance agreement.

4. Product Warranties

   • All installed security products are covered by the manufacturer’s warranty, which is separate from your vehicle manufacturer’s warranty.

13. Acceptance of Terms

• By booking, signing an invoice, or making payment (including via emailed invoices), you confirm that you have read, understood, and agreed to these Terms & Conditions.